General Refund Policy

Refund eligibility depends on the rules and restrictions established by airlines, hotels, and other travel suppliers.

• Refundable reservations may qualify for partial or full refunds according to supplier policies.
• Non-refundable bookings are generally not eligible for refunds.
• Service fees, processing fees, and administrative charges may be non-refundable.
• Refund requests must be submitted through our customer support team.
• Approved refunds are processed using the original payment method whenever possible.

Refund Processing Time

Refund processing may take between 7 and 30 business days, depending on the supplier, payment provider, and banking institution involved.

Convetion.co cannot guarantee supplier approval of refund requests.

Cancellation Policy

Flight Reservations

Flight cancellation rules vary by airline and fare type. Cancellation charges, penalties, and refund eligibility are determined by the airline's applicable fare rules.

Hotel Reservations

Hotel cancellation policies vary by property and reservation type. Certain bookings may allow free cancellation before a specified deadline, while others may be partially or fully non-refundable.

Cancellation Requests

Customers should submit cancellation requests as soon as possible. Cancellation fees may apply based on:

• Supplier policies
• Booking conditions
• Time remaining before departure or check-in
• Promotional or discounted fare restrictions

No-Show Reservations

Failure to use booked travel services without prior cancellation may result in the entire reservation being considered non-refundable.

Force Majeure

Convetion.co shall not be liable for cancellations or disruptions caused by circumstances beyond reasonable control, including natural disasters, government restrictions, public health emergencies, labor disputes, or severe weather conditions.

For assistance regarding cancellations, modifications, or refund requests, customers should contact our support team promptly.